1. Products received in a damaged condition can be exchanged, please reach out to us at email@example.com, when you receive your order and we will guide you with the next steps
2. We request you to make a video and send us at the above email address for consideration
3. In all cases, the final decision rights are reserved with us to consider a product for replacementPlease note that all our goods are checked and passed from a 3-step robust process to deliver our customers 100 percent damage free and fully functional goods.